Supply Chain
StockHub and Off-Claim Contract are integrated digital solutions designed to bridge the gap between Pfizer and UK pharmacies. By providing real-time stock updates and automated notifications, these platforms ensure that life-saving medicines remain accessible while streamlining the claims process for pharmacists.
When: 2019-2121
Supply Chain
StockHub and Off-Claim Contract are integrated digital solutions designed to bridge the gap between Pfizer and UK pharmacies. By providing real-time stock updates and automated notifications, these platforms ensure that life-saving medicines remain accessible while streamlining the claims process for pharmacists.
When: 2019-2121
The Problem
Outdated tools left UK pharmacists with unreliable stock visibility, while Pfizer faced escalating operational costs from a slow, manual claims process. These fragmented systems created a high margin for error, delaying critical medicine delivery and financial settlements.
The Solution
Transformed the platform experience to connect coaches with essential resources and inspire long-term skill development.
The Results
Delivered 1 week early through the implementation of a scalable and reusable component library.
The Problem
Outdated tools left UK pharmacists with unreliable stock visibility, while Pfizer faced escalating operational costs from a slow, manual claims process. These fragmented systems created a high margin for error, delaying critical medicine delivery and financial settlements.
The Solution
We redesigned the brand identity and navigation to provide a seamless user journey. This built the immediate credibility needed for users to commit to the financial platform with confidence.
The Results
Delivered 1 week early through the implementation of a scalable and reusable component library.
The Problem
Outdated tools left UK pharmacists with unreliable stock visibility, while Pfizer faced escalating operational costs from a slow, manual claims process. These fragmented systems created a high margin for error, delaying critical medicine delivery and financial settlements.
The Solution
We designed an easy-to-use dashboard that gives pharmacists an instant look at what’s in stock. By automating the claims forms with pre-filled data, we cut out the tedious manual entry and stopped the "missing info" errors that usually slow everyone down.
The Results
Real-time tracking led to a 26% drop in error callbacks, cutting out the back-and-forth and letting pharmacists focus on their patients instead of correcting paperwork.
The Problem
Outdated tools left UK pharmacists with unreliable stock visibility, while Pfizer faced escalating operational costs from a slow, manual claims process. These fragmented systems created a high margin for error, delaying critical medicine delivery and financial settlements.
The Solution
Transformed the platform experience to connect coaches with essential resources and inspire long-term skill development.
The Results
Since launching in September 2022, the platform saw a 5.5 million increase in content interactions, smashing our initial target by 141%. This value-driven approach led to a 188% surge in returning visitors, proving the impact of streamlined access to learning materials.
Role
Design Leadership
Web App
Role
Design Leadership
Web App
Team
1 Design Lead
1 Researcher
2 Engineers
1 Product Lead
Team
1 Design Lead
1 Researcher
2 Engineers
1 Product Lead