🕣 Duration: 1.5 year
Applying Behavioral Science to Health Insurance
StockHub and Off-Claim Contract are designed and built to help Pfizer keep UK pharmacies in the loop about product availability. Pharmacies can check real-time stock updates, get notifications when Pfizer medicines are back in stock, and easily submit and track claims.
✅ Shipped
+30%
Error callbacks reduced thanks to the implementation of easy medicine availability tracking.
26%
Admin costs were cut thanks to the new, easy-to-use off-claim contract system.
The Problem
Users struggled with inefficient medicine stock tracking due to a lack of digital tools and reliance on outdated PDFs, a problem worsened by a discontinued service. Simultaneously, Pfizer faces high costs and delays from complex, manual off-contract claims, hindering efficiency and customer relations.
My Role
As Product Designer, I led end-to-end UI/UX to transform clunky, PDF-based stock checks into clear digital interfaces. I also redesigned complex claims for automation, drastically cutting errors and easing customer service workload. Crucially, I managed client relationships to ensure our design solutions directly aligned with their operations.
🧠 User Research
🎨 Product Design
📱Prototype
If you need to hear the amazing story behind the project, don't be a stranger and reach out
🕣 Duration: 1.5 year
Applying Behavioral Science to Health Insurance
StockHub and Off-Claim Contract are designed and built to help Pfizer keep UK pharmacies in the loop about product availability. Pharmacies can check real-time stock updates, get notifications when Pfizer medicines are back in stock, and easily submit and track claims.
My Role
As a Product Designer, I led end-to-end UI/UX to transform clunky, PDF-based stock checks into clear digital interfaces. I also redesigned complex claims for automation, drastically cutting errors and easing customer service workload. Crucially, I managed client relationships to ensure our design solutions directly aligned with their operations.
🎨 Product Design
🧠 User Research
📱 Prototyping
The Problem
Users struggled with inefficient medicine stock tracking due to a lack of digital tools and reliance on outdated PDFs, a problem worsened by a discontinued service. Simultaneously, Pfizer faces high costs and delays from complex, manual off-contract claims, hindering efficiency and customer relations.
✅ Shipped
+30%
Error callbacks reduced thanks to the implementation of easy medicine
availability tracking.
26%
Admin costs were cut thanks to the new, easy-to-use off-claim contract system.
If you need to hear the amazing story behind the project, don't be a stranger and reach out